Privacy Policy

1. Introduction

Sasquatch Plumbing (\"we,\" \"our,\" or \"us\") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website www.sasquatchplumbingseattle.com (our \"Website\") and our practices for collecting, using, maintaining, protecting, and disclosing that information. We comply with all applicable privacy laws, including the California Consumer Privacy Act (CCPA) and regulations applicable to users in the European Economic Area (GDPR).

2. Information We Collect

We collect several types of information from and about users of our Website and customers who request our services:

• Personal Information: Name, postal address, e-mail address, telephone number, and account credentials you provide directly to us.
• Service Information: Details about plumbing issues, home address, appointment times, service history, and billing information when you request quotes or services.
• Technical Information: IP address, browser type, operating system, referring URL, pages visited, and time spent on our Website (collected via cookies and analytics).
• Communication Data: Records of emails, phone calls, text messages, and support tickets you exchange with us.
• Payment Information: Credit card numbers and billing details (processed securely by third-party payment processors; we do not store full card numbers).

3. How We Use Your Information

We use information collected about you or that you provide to us for the following purposes:

• To provide, maintain, and improve our Website and services.
• To process requests for plumbing quotes, schedule appointments, and deliver service.
• To send you service reminders, appointment confirmations, and invoices.
• To respond to your inquiries and provide customer support.
• To send promotional materials, newsletters, and special offers (only with your consent).
• To analyze Website usage, diagnose technical problems, and improve user experience.
• To prevent fraud, enforce our Terms of Service, and comply with legal obligations.
• To comply with court orders, subpoenas, or other legal processes.

4. Third-Party Services & Data Sharing

We may share your information with third-party service providers who assist us in operating our Website and conducting our business, including:

• Analytics: Google Analytics to understand Website traffic and user behavior.
• CRM & Scheduling: GoHighLevel for managing customer relationships, appointments, and communications.
• Payment Processing: Stripe and other payment processors to securely process payments.
• Email Marketing: Email service providers for sending newsletters and promotional communications (with consent).
• Hosting & CDN: Cloudflare for Website hosting, security, and content delivery.
• SMS Services: Text messaging providers for appointment reminders and service updates.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes without your explicit consent. However, we may disclose aggregated, anonymized data for business purposes.

5. SMS Communications

By providing your phone number, you agree to receive text messages from Sasquatch Plumbing regarding your service requests, appointment reminders, confirmations, and occasional promotional offers. Standard message and data rates applied by your carrier may apply. You can opt-out at any time by replying STOP to any message or by contacting us directly.

6. Cookies & Tracking Technologies

Our Website uses cookies, web beacons, and similar tracking technologies to remember your preferences, understand how you use our Website, and deliver targeted advertising. For detailed information about the types of cookies we use and how to control them, please see our Cookie Policy.

Most browsers allow you to refuse cookies or alert you when cookies are being sent. You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our Website.

7. Data Retention

We retain your personal information for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Service records and billing information are typically retained for 7 years to comply with tax and business requirements. You may request deletion of your data at any time, subject to legal retention requirements.

8. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for Website transmission, secure payment processing, and restricted access to personal data. However, no security system is impenetrable, and we cannot guarantee absolute security.

9. Your Privacy Rights (GDPR & CCPA)

If you are a resident of the European Economic Area (GDPR) or California (CCPA), you have specific rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can correct inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal data (\"right to be forgotten\") in certain circumstances.
• Right to Data Portability: You can request your data in a portable, machine-readable format.
• Right to Opt-Out: You can withdraw consent to marketing communications at any time.
• Right to Object: You can object to the processing of your data for certain purposes.

To exercise any of these rights, contact us using the information in Section 11 below.

10. Children's Privacy

Our Website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will take steps to delete such information promptly.

11. Contact Information

To ask questions or comment about this privacy policy, exercise your privacy rights, or file a complaint, contact us at:
Sasquatch Plumbing
9030 35th Ave SW, Ste 100
Seattle, WA 98126
Phone: (206) 888-4641
Email: [email protected]

If you believe we have violated your privacy rights, you also have the right to file a complaint with your local data protection authority (in the EEA) or the California Attorney General (CCPA).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the \"Last Updated\" date of this policy and, where required, by obtaining your consent. Your continued use of our Website following the posting of revised Privacy Policy means you accept and agree to the changes.